Our Cancellation Policy
Additional Information
Policy Implementation date: April 1st, 2023
This is our trekker-friendly cancellation policy. (we understand the pain disappointment and frustration emotions of missing a trek for whatever reason.) This is our attempt in easing the emotions of missing treks as well as not trouble our logistics and other administrative efforts
Policy – Brief
Number of Days prior to trek Cancellation Charges applicable
7 days before 10 %
3 days before 50%
1 day / No show No refund
Terrakamps Standard Cancellation Policy when you cancel a trek:
1. Cancellation 7 days before the start date of the trek — Get a refund with 10% cancellation charges.
2. Cancellation between 3 days before the start date of the trek — Get a refund with 50% cancellation charges.
3. Cancellation within 24 hours or no show on the start day of the trek — Unfortunately, no refund
4. If you have made full payment and are cancelling within the stipulated period then the balance of the amount post charges will be credited in your name can be used for another trek fees within the next 12 months
In the rare event that Terrakamps calls off/cancels a trek:
In the rare case if we need to cancel a trek because of force majeure, or natural calamities (continuous rain or thunderstorms, floods, landslides, or any other natural calamity that prevents us from conducting a trek safely), or unexpected situations like political unrest, curfews, local riots, pandemics, lockdowns, government orders or any other issues that may impact the safety and well being of the of the whole group, Terrakamps will issue a credit for the full amount of your trek fee (minus the trek insurance or other government or permission fees). You can redeem the Trek amount on any of our treks over the next one year.
We expect and trust our participant to be fit for the trek and we take it that you are fit and fine for the trek. But in cases where the your trek coordinator sends you away from the trek due to any of these reasons: lack of fitness, non-maintenance of turn-around-time, altitude sickness, blood pressure, or any other health issues, injuries OR if you’re found drinking/smoking or breaking rules of the trek OR if you quit the trek on your own due to personal reasons.
We do not issue vouchers to those who come down from a trek.
In the rare event that we shift a trek:
Sometimes there are situations that are beyond our control — excessive rain, thunderstorms, floods, landslides, earthquakes OR unexpected political unrest, curfews, local riots, pandemics, changes in permission rules or government orders, or any such reason where a trek cannot run.
Then in such circumstances Terrakamps will always try to give you an alternate trek. These treks may be in the same time or another. In such situations, if the cost of the alternate trek is lower than your current trek, then we will issue a credit for the difference in the amount of your trek fee. If the cost is more then you have to pay the difference in the trek fee only.
It may also happen that the alternate trek may not be the one that you wish to do. In such a situation, Terrakamps will issue you a trek credit for the trek fee (minus insurance amount). You can redeem the trek credit on any of our treks over the next one year.
A refund of the trek fee or the difference is not possible.
How to cancel your trek:
In case, you wish to cancel your trek, follow these steps:
- Send us an email - terrakamps@gmail.com
- Alternatively WhatsApp or SMS @ +91 9686452764
How long does the refund process take?
After you have cancelled your trek the amount is refunded to your bank account/credit card in about 4-5 working days, usually sooner.
